Q. Which account number should I use,
my old one or the one on the coupon?
A. Please use the number on the coupon to
ensure our payment is posted properly.
Q. Do I have to send it to Phoenix
or can I bring it to the office?
A. The key factor in the decision to switch to the
lock box service was to better utilize staff time. Therefore, it is preferred
that payments be sent
to the address that is printed on the coupon
(CRHA, P.O. Box 52918, Phoenix, AZ 85072-2918).
Q. I already set up automatic, on-line payments through my bank. Do I need to do
A. Please take a moment to review your account information to ensure that the 5
number is used to reference your account for accurate posting of your payment.
While it is possible
for the lock box service to cross reference your information, using the account
number they have
printed on your coupon will ensure the most efficient and timely posting of
Q. I made a payment but it didn't get posted to my account. What do I do now?
A. Call the office at 746-1499. Please have the reference number or check number
provided by your bank
and the date the payment was withdrawn from your account to assist staff with
tracing your payment.
Phone 775 746 1499
Hours Monday - Friday 8 AM to 5:30 PM
CAUGHLIN RANCH HOA
1070 Caughlin Crossing
Reno, NV 89519